If you have welfare concerns in the first instance please address your concern to one of the club’s welfare officers:

Welfare Officers

• John Browne    (welfare@mildenhallsharks.co.uk)
• Tiffany Smith    (welfare@mildenhallsharks.co.uk)

Complaints

Any member or parent/guardian who has a complaint regarding teaching or coaching should, in the first instance, discuss their complaint with the head coach, complaints about any other aspect of the club should be addressed to the Chair.

Where the member or parent/guardian does not feel comfortable discussing the complaint with the head coach or chair, or there is a conflict of interest, the complaint should be addressed to the vice-chair or the club secretary.

A copy of the club’s complaint procedure can be downloaded here.

Further Information

The Swim England Handbook 2024      How To Resolve Issues or Disputes      Swim England Complaints Policy